At Jessica Wilde Designs, we are committed to protecting the data you share with us. This Privacy Policy outlines when, how and why we collect your personal information, how it is used, the limited conditions where it is disclosed to others and how we keep it secure. We will only collect, keep, use and share Personal Data for legitimate business purposes and to fulfil our legal obligations.
For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.
CUSTOMERS
We collect data when you place an order during the checkout process, this includes; your name, phone number, postal address and email address. This is so that we can process your order, as part of this fulfilment process your details are shared with the following data processors;
- Paypal, https://www.paypal.com/ee/webapps/mpp/ua/privacy-full
- Interparcel, https://uk.interparcel.com/privacy.php
- Royal mail, https://www.royalmail.com/privacy-policy
- DPD, http://www.dpd.co.uk/privacy_policy.jsp
We will get in touch with you to keep you updated on the progress of your order, and may also use your Personal Data for the following reasons;
- To contact you with marketing messages which you have requested or agreed to receive from us (for example if you sign up to the newsletter);
- To contact you with surveys and feedback requests (for example relating to a product you have purchased);
- To analyse the purchase history of our customers and how you browse our website.
WEBSITE VISITORS
When you browse our website, Personal Data is collected automatically in the form of data transmitted from your browser such as your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. This enables us to operate the website and provide you with access to the pages you wish to browse. We also collect your data if you comment or use the contact form.
COOKIES
We use cookies to collect information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. They do not provide any information which might disclose the identity of a specific person but they may potentially identify your computer, your browser and your internet settings.
You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
GOOGLE ANALYTICS
Google Analytics collects standard internet log information and details of visitor behaviour patterns, this helps us find out things such as the number of visitors to the various parts of the site, neither we or Google make any attempt to use this to personally identify you.
Google Analytics, located in the U.S. Privacy Shield Certified. https://www.google.com/policies/privacy/
NEWSLETTER
When you sign up to the newsletter, your personal data is collected in order to send you company updates as requested, to contact you if we need to obtain or provide additional information, and to check our records are correct and you’re happy to continue with your subscription. You details are never shared any other organisations or businesses not already mentioned here or sold.
We use a third-party provider, MailChimp, to deliver our newsletter, this helps us gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our service. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails.
Mailchimp,. https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr
CLIENTS & TRADE CUSTOMERS
We collect the following data from our clients: your name, company details, email address, postal address. Confidentiality and security is our upmost priority for our clients, the data collected and stored is to fulfil our contractual obligations and is securely retained as long as needed for our legal obligations.
DATA SECURITY
We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures.
Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised employees. We currently work with the following data processors as part of this process:
- Google Drive, https://cloud.google.com/security/compliance/eu-data-protection/
- Dropbox,. https://www.dropbox.com/help/security/data-transfers-europe-us
- Quickbooks Online, https://quickbooks.intuit.com/uk/privacy-policy/
- CRM Tool: Mailchimp,. https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr
- Insightly, https://www.insightly.com/privacy-policy/
- Google Drive, https://cloud.google.com/security/compliance/eu-data-protection/
- Dropbox,. https://www.dropbox.com/help/security/data-transfers-europe-us
- Wetransfer, https://wetransfer.com/legal/terms
SOCIAL MEDIA FOLLOWERS
If you follow one of our social media accounts we receive the following Personal Data about you, such as your account name, gender, general interests, location, age. This helps us offer social media content that is of interest to our followers, either by creating targeted ads or by finding out more about our online followers.
This information is purely for internal use and is never sold, it helps us provide you with bespoke website content, target our website visitors with relevant marketing messages and collect site statistics.
INTERNATIONAL DATA TRANSFERS
We use data processors located outside the European Economic Area only after taking such steps as are required to ensure that Personal Data they process on our behalf receives protection equivalent to that provided in the EEA. Our processors are either certified as compliant with the EU-U.S. Privacy Shield Framework where they are located in the USA or have entered into an agreement with us containing the model clauses approved by the European Commission as providing contractual protection equivalent to that provided by the data protection regulations applicable in the EEA. To learn more about the Privacy Shield program, please visit www.privacyshield.gov.
DURATION OF STORAGE
We will maintain records of your Personal Data for as long as you are:
- a registered subscriber to our mailing list;
- a registered user of any of our Sites;
- have completed a purchase within the last 36 months; or
- for as long as is necessary to provide our services to you.
- If you have not opened any email or interacted in any other way with our brands for 36 months we will regard you as an inactive subscriber and delete your details from our records, except where retention is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees.
ACCESS TO YOUR PERSONAL INFORMATION
Under GDPR, you have the right to access and amend any of the personal data we hold, including deletion and to object to continued data processing. We may ask for appropriate identification to fulfil your request, and an administrative charge may apply for copies of your date where applicable by law.
You can update your subscription preferences or unsubscribe from our marketing communications at any time by following the link in the footer of the last email you received from one of our brands (“Update your subscription preferences” or “Unsubscribe”)
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Jessica Wilde at design@jessicawilde.co.uk
If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner www.ico.gov.uk.
This privacy notice will be updated as required, these changes will be published to our website and if appropriate we will update you by email.
Jessica Wilde Design
30 St Peters Garden, Stafford, ST17 4HL
07740768929